At dk77, protecting your personal information is taken as seriously as protecting your winnings. This Privacy Policy sets out exactly what data we collect, why we collect it, how it is stored, who may access it, and what rights you hold over it — written in plain English for every player across Pakistan.
Before you read the full policy, here is a clear summary of the six principles that guide how dk77 handles your personal information.
dk77 operates on a data minimisation principle. We only collect personal information that is strictly necessary for account management, identity verification, payment processing, and compliance with our international gaming license obligations. We do not collect data speculatively or for resale.
dk77 does not sell, rent, or trade your personal information to any unaffiliated third party for marketing, advertising, or commercial purposes. Full stop. Any third-party access to your data is strictly limited to service providers operating under contractual confidentiality obligations — such as payment processors and game suppliers.
All data transmitted between your device and the dk77 platform is protected by 256-bit SSL encryption and TLS 1.3 protocol — the same standard used by major financial institutions and banks. Whether you are depositing via JazzCash from Karachi or withdrawing via EasyPaisa from Lahore, every transaction is secured end-to-end.
dk77 players have the right to access, correct, export, and in certain circumstances request deletion of the personal data we hold about them. You can also withdraw marketing consent, update your communication preferences, and manage your data directly from your account settings or by contacting our support team.
dk77 operates under an international gaming license that mandates specific data collection, retention, and reporting obligations — particularly around KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements. Our data practices are shaped by these legal obligations, not by commercial interest.
Promotional emails, SMS notifications, and platform messages are only sent with your consent. You may withdraw that consent at any time — via your account notification settings, by following the unsubscribe link in any dk77 email, or by requesting opt-out through our 24/7 live chat. Opting out does not affect your account or your ability to play.
This Privacy Policy describes how dk77 collects, uses, stores, and shares the personal information of its registered players and website visitors. By creating an account with dk77 or by continuing to use the dk77 platform, you confirm that you have read and understood this policy. If you disagree with any part of it, please discontinue use of the platform and contact our support team to close your account.
dk77 is committed to safeguarding the privacy of every individual who interacts with our platform. Whether you are a registered player depositing PKR from Islamabad, a visitor browsing our games catalogue from Faisalabad, or a prospective member exploring our cricket betting markets from Rawalpindi — this Privacy Policy applies to you.
This document forms part of the broader contractual relationship between you and dk77, alongside our Terms and Conditions and Responsible Gaming Policy. We encourage you to read all three documents to fully understand your rights and obligations as a dk77 player.
dk77 takes its privacy obligations seriously — not merely as a compliance exercise, but as a genuine commitment to the trust our players place in us when they share their personal and financial information. Every data practice described in this policy has been designed with player privacy and security as its primary objective.
For the purposes of this Privacy Policy, the data controller is the entity operating the dk77 platform at https://dk77.im, holding an international gaming license that authorises the provision of online casino and sports betting services.
As data controller, dk77 determines the purposes for which and the means by which personal data is processed. Where dk77 engages third-party service providers to process data on its behalf, those parties act as data processors and are bound by contractual data processing agreements that restrict their use of your information to the specific purposes for which they have been engaged.
dk77 is licensed under an international gaming framework. Licensing compliance requires that dk77 maintains detailed records of player identity, transaction history, and responsible gaming interactions. These obligations shape our data retention and processing practices in ways that cannot always be waived at individual player request.
dk77 collects personal data across several categories, depending on the nature of your interaction with our platform. The following table summarises the categories of data collected and typical examples within each:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | Registration & KYC |
| Contact Data | Email address, mobile number, residential address | Registration |
| Financial Data | JazzCash wallet number, EasyPaisa account, bank account details, transaction amounts in PKR | Deposits & Withdrawals |
| Technical Data | IP address, device type, browser, operating system, session identifiers | Automatic — All Sessions |
| Usage Data | Games played, bets placed, session duration, win/loss history | Ongoing Platform Use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer Support Interactions |
| Verification Data | Copies of identity documents, proof of address, source-of-funds evidence | KYC & AML Review |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off activations | Account Settings & Support |
dk77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming interactions), or biometric data unless specifically required by our licensing authority for identity verification purposes.
dk77 collects personal data through the following channels:
Information you provide directly when completing the registration form, submitting KYC documents, contacting customer support, filling in responsible gaming preference forms, or corresponding with dk77 via email. This is the primary and most significant source of personal data for active players.
When you visit https://dk77.im or use any dk77 platform feature, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, browser type and version, device identifiers, referring URL, pages viewed, session duration, and click-stream data. This information is used for security monitoring, fraud prevention, and platform performance optimisation.
When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or bank transfer, our payment processing partners transmit transaction confirmation data to dk77. This includes transaction reference numbers, timestamps, and confirmation of the registered account name on the sending payment method.
dk77's game library is powered by certified third-party suppliers. These suppliers may transmit gameplay session data — including bets placed, game outcomes, and RNG certification records — to dk77 for account management, dispute resolution, and regulatory reporting purposes.
dk77 uses the personal data it collects for clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without obtaining your separate consent.
dk77 processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases dk77 relies upon are as follows:
Processing your identity data, contact data, and financial data is necessary for dk77 to perform the contract with you — i.e., to provide you with a functioning player account, process your PKR transactions, and deliver the gaming services you have requested.
Processing for KYC verification, AML reporting, transaction record-keeping, and responsible gaming interventions is required by dk77's international gaming license. dk77 cannot waive these processing activities on the basis of individual player preference.
Processing technical data for fraud prevention, security monitoring, and platform optimisation is carried out on the basis of dk77's legitimate interests in operating a secure, fair, and commercially viable gaming platform. This processing has been assessed as proportionate and unlikely to override the fundamental privacy interests of players.
Marketing communications — including promotional emails, SMS notifications, and personalised bonus offers — are sent only on the basis of your freely given, specific, informed, and revocable consent. You may withdraw consent at any time without consequence to your account status.
dk77 does not sell, rent, or otherwise commercially transfer your personal data to any third party. Data sharing is strictly limited to the following categories of recipient, each of which is subject to contractual or regulatory confidentiality obligations:
JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and banking intermediaries receive only the minimum data required to process your specific transaction. They do not receive your full player profile, gameplay history, or any data beyond what is necessary for payment execution and fraud screening.
dk77's certified game providers receive session-level gameplay data for the purposes of game delivery, dispute resolution, and RNG certification compliance. They are contractually prohibited from using this data for any other purpose.
dk77's international gaming licensing authority may require disclosure of player data for compliance audit, investigation, or reporting purposes. Such disclosures are mandatory and cannot be refused. dk77 will inform you of any such disclosure request unless legally prohibited from doing so.
Where dk77 receives a lawful request from a law enforcement agency, financial intelligence unit, or court of competent jurisdiction, we may be required to disclose relevant player data. dk77 will comply with lawful requests whilst seeking to protect player rights to the maximum extent permitted.
All third-party data processors engaged by dk77 operate under data processing agreements that require them to process your data only on dk77's documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return data upon the conclusion of their engagement.
dk77 uses cookies and similar tracking technologies on its platform for the purposes of session management, security, analytics, and (with consent) personalisation. A cookie is a small data file placed on your device that allows the dk77 platform to recognise your browser across sessions.
These cookies are strictly necessary for the dk77 platform to function. They maintain your login session, preserve your language and currency preferences, and support security features such as CSRF protection. Essential cookies cannot be disabled without disrupting core platform functionality.
With your consent, dk77 uses analytics cookies to understand how players navigate and use the platform — which game categories are most popular, where players drop off during the registration flow, and how performance varies by device type. This data is aggregated and does not identify individual players.
Where you have consented, dk77 may use cookies to personalise your on-platform experience — including surfacing game recommendations based on your play history and displaying relevant promotional banners. You may withdraw this consent at any time via the cookie preference centre accessible from the platform footer.
Most modern browsers allow you to view, manage, and delete cookies through browser settings. Blocking all cookies may impair some dk77 platform functionality. Players in Pakistan using Chrome, Firefox, or Safari on Android or iOS can access cookie controls via their browser's Privacy or Site Settings menu.
dk77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to mandatory retention obligations imposed by dk77's international gaming license.
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Licensing & AML Obligation |
| Transaction Records (PKR) | 7 years from transaction date | Financial Regulation |
| KYC Documents | 5 years post-account closure | Licensing Obligation |
| Customer Support Records | 3 years from last interaction | Dispute Resolution |
| Responsible Gaming Records | Duration of exclusion + 5 years | Player Protection Duty |
| Technical / Log Data | 12 months rolling | Security Monitoring |
| Marketing Consent Records | 3 years from opt-in or last activity | Consent Management |
Once the applicable retention period expires and there is no overriding legal reason to retain data further, dk77 will securely delete or anonymise the relevant information.
dk77 implements a layered security architecture to protect your personal and financial data against unauthorised access, alteration, disclosure, or destruction.
All data in transit between your browser or device and the dk77 platform is encrypted using TLS 1.3 with 256-bit AES encryption. Data at rest is stored on encrypted servers hosted in secured data centres with restricted physical access. dk77 conducts regular penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.
Access to player personal data within dk77 is restricted on a strict need-to-know basis. Staff who handle player data receive regular training on data protection obligations and security protocols. All employees and contractors with data access are bound by confidentiality obligations.
dk77's security systems protect data on our side of the connection. You are responsible for maintaining the security of your account credentials — your password, SMS verification codes, and any two -factor authentication codes. dk77 will never ask you for your password via email, live chat, or phone. If you receive any communication claiming to be from dk77 and requesting your password or authentication code, treat it as fraudulent and report it to our support team immediately.
We strongly recommend that dk77 players use a unique, strong password for their account — one that is not shared with any other online service. Enabling two-factor authentication (2FA) on your dk77 account significantly reduces the risk of unauthorised access even if your password is compromised.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dk77 will notify the relevant supervisory authority as required by its licensing obligations and will inform affected players without undue delay. The notification will include a description of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach.
As a dk77 player, you hold a number of rights with respect to your personal data. These rights are set out below. To exercise any of these rights, please contact dk77's support team via live chat or by emailing [email protected]. dk77 will respond to all data rights requests within 30 calendar days of receipt.
You may request a copy of all personal data dk77 holds about you, along with information about how it is processed, who it has been shared with, and how long it will be retained.
If any personal data dk77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations under dk77's gaming license.
You may request that dk77 restrict processing of your data — for example, while the accuracy of data is being contested — rather than delete it outright.
Where processing is based on your consent or contract, you may request that dk77 provide your personal data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
Please note that certain rights — particularly the right to erasure — may be limited or cannot be fully fulfilled where dk77 is subject to mandatory data retention obligations under its international gaming license, AML regulations, or applicable financial law. In such cases, dk77 will explain the specific legal reason why a request cannot be fully accommodated and will apply any available restriction as an alternative measure.
The dk77 platform is strictly prohibited to persons under the age of 21 years. dk77 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. All accounts are subject to age verification as part of the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all funds returned or withheld in accordance with applicable regulations.
If you are a parent or guardian and you believe your child has registered a dk77 account or submitted personal information to the platform without your knowledge, please contact our support team immediately at [email protected]. dk77 will investigate promptly, close the account, and delete any personal data associated with the minor. We take underage access extremely seriously and have invested in automated age detection systems to prevent it.
dk77 strongly recommends that parents and guardians in Pakistan make use of parental control software on shared devices and educate younger family members about the legal age restrictions and risks associated with online gambling. Resources for parental controls on Android and iOS devices are widely available from your device manufacturer's support website.
dk77 may, with your consent, send you promotional communications relating to bonuses, new game launches, cricket betting specials (particularly around PSL season), slot tournaments, and other platform events. These communications may be delivered via:
You may withdraw your consent to receive any or all marketing communications at any time using any of the following methods:
Withdrawal of marketing consent does not affect the lawfulness of marketing communications sent prior to your withdrawal, and it does not affect your ability to use the dk77 platform in any way. Your account remains fully active and you retain access to all games and services.
Note that certain communications — such as account security alerts, KYC request notices, responsible gaming notifications, and transaction confirmations — are not marketing communications and will continue to be sent regardless of your marketing preferences, as they relate to the safe and lawful operation of your account.
The dk77 platform serves players across Pakistan, but the infrastructure supporting it — including game servers, payment processors, and compliance systems — may involve the transfer of personal data to servers or service providers located outside Pakistan.
Where personal data is transferred internationally, dk77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under dk77's licensing jurisdiction. These safeguards may include:
Your payment data shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank remains within Pakistan's financial system and is subject to the State Bank of Pakistan's applicable regulatory framework for payment service providers and financial institutions.
dk77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law or licensing requirements, or changes in the services and technologies we use. The "Effective Date" at the top of this page will be updated whenever material changes are made.
When we make significant changes to this policy — particularly changes that materially affect how your personal data is used or your rights in respect of it — we will notify registered players by email to their registered address and by a prominent notice on the dk77 platform prior to the changes taking effect.
Continued use of the dk77 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically, particularly before making significant account activity such as large deposits or withdrawals.
The most current version of the dk77 Privacy Policy is always available at https://dk77.im/privacy-policy. Previous versions of the policy are available on request by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dk77 holds about you, please contact our Data Support team through any of the following channels:
If you are unsatisfied with dk77's response to a privacy concern or data rights request, you have the right to lodge a formal complaint. Please first exhaust dk77's internal complaints procedure by emailing [email protected] with the subject line "Formal Privacy Complaint" and allowing 20 business days for a substantive response. If you remain unsatisfied following the internal process, you may seek recourse through the data protection or privacy supervisory authority relevant to dk77's licensing jurisdiction.
dk77's support team handles data privacy requests from players across Pakistan — including those based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Peshawar. All privacy-related communications are handled in English and treated with strict confidentiality.
Now that you understand how dk77 protects your personal data, you can focus on what matters — cricket betting, live casino, and high-RTP slots, all in PKR with JazzCash and EasyPaisa. Secure, transparent, and built for Pakistani players.
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